Help Center

This problem is related to poor wifi signal.  When smart product can't detect it's wifi network, it goes offline.  It should go back online by itself.  Normally you shouldn't have to reset them. You might need to consider expanders and boosters.

Note: Having multiple hotspots doesn't make the signal stronger.  Smart products might be too far from original router.  Either too far or too many obstacles blocking the signal such as walls and floors.  As an example, having the router in the garage or in the basement and having the fixtures on the 2nd or 3rd floor.

Make sure to use Mechanical chime when pairing;

Make sure power coming out of wires on the existing chime is between 12 V and 16 V;

(needs to be double check with Jules);

You can record video and screenshots from your phone.  It will save to phone gallery if you don't have SD card installed.  But you cannot do playback without SD Card.  And doorbell will not automatically record unless you have SD card installed.

Yes it does remember last colour.

No, SD card or on phone or tablet where BAZZ app is installed.  We do not offer cloud services.

Make sure you are connected on your router to your 2.4Ghz bandwidth, you should have the following screen 

If you are and still can connect, please do the following:

1. First off, unplug router from the wall for 1 min to reboot it.
   
   2- Then plug it back and wait about 2min to make sure it's in running mode not reset.
   
   3- Make sure cell phone is connected to the Wi-Fi.
   
   4- Turn On/Off the recessed from wall switch 3 times.  They should start flashing rapidly.
   
   5- Open app and add lighting device and follow screen instructions.
   
   6- They should start connecting.  The way you know is when they stop flashing.
   
   7- Let the App do its work and it should see and connect each fixture.
   
   Now if you have multiple recessed connecting at once, it may take a few tries to connect all of them at once.  Means repeat steps 4 to 7.

Steam room might be an issue and enclosed shower if it is not ventilated.

WiFi lighting can never be compatible with dimmers.  This is not only for BAZZ products but all the WiFi lighting products on the market.  The way a dimmer works is reducing the amperage/voltage on the fixture.  By doing so for Smart fixture, it will affect the functionalities and connectivity.  The electronic board cannot be built this way.

The dimming function through the app controls the intensity of the LED chips inside and not the electrical current.

Battery life : Up to a year depending how many times it is triggered.

Health update: You get battery level on app and notification when battery level is low.

Yes, you can!

It doesn't make the product faulty.  You can still use it through BAZZ app, and it works perfectly.

Not rechargeable.  This product works either plugged by USB and/or batteries. Also, yes, it can work in cold weather

Q: Does this product support multiple user control?

A: Yes, Multiple users can access and control the device.

Q: Is it compatible with 5ghz WiFi networks? 

A: No, the WiFi always runs through 2.4ghz bandwidth. 5ghz is not supported.

Q: Does it record sound?

A: Yes, it records sound and video.

Q: Does it have night vision capabilities? 

A: Yes, it has a night vision range of 10 meters

Q: Is it weatherproof?

A: Yes, it has a weatherproof rating of IP44

Q: Does it have a warranty?

A: Yes, there is a one-year manufacturer’s warranty against defect. 

Q: What internet speed do I need?

A: A standard high-speed internet set up should be sufficient as the vast majority of the time the item is on idle so it will not be taking up very much bandwidth.

Q: Can you use an SD card to add additional storage?

A: Yes, there is a slot for a micro SD card with which you can add up to 128 Gb of storage

Q: Does this need to be connected to a power source or is it battery operated?

A: This product needs to be hardwired.

Q: Can the audio be muted?

A: Yes, audio can be muted through the App.

Q: Does it send notifications if it detects motion?

A: Yes, it will send notifications if motion is detected if you enable that function through the App.

Q: Can you save recorded video to the cloud?

A: For security reasons we do not offer cloud services.  You can record on SD card for event or continuous recording and download recording on your cell or tablet if needed.

Q: Can you connect more than one camera within the app?

A: Yes, you can connect as many cameras as you need through the app.

Q: Can motion detection be disabled?

A: Yes, motion detection can be disabled.

Q: Can I set up a camera to take a picture or record video automatically?

A: Yes, you have 2 options, set-up recording continuously or event recording.  Event can be motion and/or sound detection.

Q: Does it work with Amazon Alexa or Google Home? 

A: Unfortunately, our cameras can only be accessed using the BAZZ Smart Home APP.

Q: Is any additional hardware, like a hub required?

A: No, this camera is plug and play. Everything you need is right in the box.

Q: Does this product support multiple user control?

A: Yes, multiple users can access and control the device.

Q: Is it compatible with 5ghz WiFi networks? 

A: No, the WiFi always runs through 2.4ghz bandwidth. 5ghz is not supported.

Q: Does it record sound?

A: Yes, it records sound and video.

Q: Does it have night vision capabilities? 

A: Yes, it has a night vision range of 10 meters

Q: Is it weatherproof?

A: Yes, it has a weatherproof rating of IP65

Q: Does it have a warranty?

A: Yes, there is a one-year manufacturer’s warranty against defect. 

Q: Can I connect it to my existing doorbell chime?

A: Yes. This doorbell connects like any other doorbell. You can use your existing chime if you like, or you can use the mutable electronic chime.

Q: What internet speed do I need?

A: A standard high-speed internet set up should be sufficient as the vast majority of the time the item is on idle so it will not be taking up very much bandwidth.

Q: Can you use an SD card to add additional storage?

A: Yes, there is a slot for a micro SD card with which you can add up to 128 Gb of storage

Q: Does this need to be connected to a power source or is it battery operated?

A: This product needs to be hardwired.

Q: Can the audio be muted?

A: Yes, audio can be muted through the App.

Q: Does send notifications if it detects motion?

A: Yes, it will send notifications if motion is detected if you enable that function through the App.

Q: Can you save recorded video to the cloud?

A: For security reasons we do not offer cloud services.  You can record on SD card for event or continuous recording and download recording on your cell or tablet if needed.

Q: Can you connect more than one camera within the app?

A: Yes, you can connect as many cameras as you need through the app.

Q: Can motion detection be disabled?

A: Yes, motion detection can be disabled.

Q: Can I set up camera to take a picture or record video automatically?

A: Yes, you have 2 options, set-up recording continuously or event recording.  Event can be motion and/or sound detection.

Q: Does it work with Amazon Alexa or Google Home? 

A: Unfortunately, our cameras can only be accessed using the BAZZ Smart Home APP.

Q: Is any additional hardware, like a hub required?

A: No, this camera is plug and play. Everything you need is right in the box.

Q: Does this product support multiple user control?

A: Yes, Multiple users can access and control the device.

Q: Is it compatible with 5ghz WiFi networks? 

A: No, the WiFi always runs through 2.4ghz bandwidth. 5ghz is not supported.

Q: Does it record sound?

A: Yes, it records sound and video.

Q: Does it have night vision capabilities? 

A: Yes, it has a night vision range of 10 meters.

Q: Is it weatherproof?

A: Yes, it has a weatherproof rating of IP65

Q: Does it have a warranty?

A: Yes, there is a one-year manufacturer’s warranty against defect. 

Q: What internet speed do I need?

A: A standard high-speed internet set up should be sufficient as the vast majority of the time the item is on idle so it will not be taking up very much bandwidth.

Q: Can you use an SD card to add additional storage?

A: For weatherproof protection, product does not have slot for SD card.  You do have an internal storage memory of 16gb

Q: Does this need to be connected to a power source or is it battery operated?

A: Product includes USB cable and plug-in adapter.

Q: Can the audio be muted?

A: Yes, audio can be muted through the App.

Q: Does it send notifications if it detects motion?

A: Yes, it will send notifications if motion is detected if you enable that function through the App.

Q: Can you save recorded video to the cloud?

A: For security reasons we do not offer cloud services.  Video can be recorded to your phone or tablet.

Q: Can you connect more than one camera within the app?

A: Yes, you can connect as many cameras as you need through the app.

Q: Can motion detection be disabled?

A: Yes, motion detection can be disabled.

Q: Can I set up camera to take a picture or record video automatically?

A: Yes, you have 2 options, set-up recording continuously or event recording.  Event can be motion and/or sound detection.

Q: Does it work with Amazon Alexa or Google Home? 

A: Unfortunately, our cameras can only be accessed using the BAZZ Smart Home APP.

Q: Is any additional hardware, like a hub required?

A: No, this camera is plug and play. Everything you need is right in the box.

Q: Does this product support multiple user control?

A: Yes, Multiple users can access and control the device.

Q: Is it compatible with 5ghz WiFi networks? 

A: No, the WiFi always runs through 2.4ghz bandwidth. 5ghz is not supported.

Q: Does it record sound?

A: Yes, it records sound and video.

Q: Does it have night vision capabilities? 

A: Yes, it has a night vision range of 10 meters

Q: Does it have a warranty?

A: Yes, there is a one-year manufacturer’s warranty against defect. 

Q: What internet speed do I need?

A: A standard high-speed internet set up should be sufficient as the vast majority of the time the item is on idle so it will not be taking up very much bandwidth.

Q: Can you use an SD card to add additional storage?

A: Yes, there is a slot for a micro SD card with which you can add up to 128 Gb of storage

Q: Does this need to be connected to a power source or is it battery operated?

A: Product includes USB cable and plug-in adapter. 

Q: Can the audio be muted?

A: Yes, audio can be muted through the App.

Q: Does it send notifications if detects motion?

A: Yes, it will send notifications if motion is detected if you enable that function through the App.

Q: Can you save recorded video to the cloud?

A: For security reasons we do not offer cloud services.  You can record on SD card for event or continuous recording and download recording on your cell or tablet if needed.

Q: Can you connect more than one camera within the app?

A: Yes, you can connect as many cameras as you need through the app.

Q: Can motion detection be disabled?

A: Yes, motion detection can be disabled.

Q: Can I set up camera to take a picture or record video automatically?

A: Yes, you have 2 options, set-up recording continuously or event recording.  Event can be motion and/or sound detection.

Q: Does it work with Amazon Alexa or Google Home? 

A: Unfortunately, our cameras can only be accessed using the BAZZ Smart Home APP.

Q: Is any additional hardware, like a hub required?

A: No, this camera is plug and play. Everything you need is right in the box.

CE Certification

CE is an acronym for Conformité Européenne, the French translation for European Conformity. The CE marking is needed for specific product groups manufactured or sold within the European Economic Area. 

UL Certification

Underwriters Laboratories issue UL certification to document that a product is US-made. It is not a mandatory certification, but having one proves that the product has been tested and is safe to use.

FCC Certification

The Federal Communications Commission, most commonly referred to as FCC, is a legally required certificate for all products that emit electromagnetic signals at the frequency range of 9 kHz or more.

What is an IP rating?

The IP Code, Ingress Protection code, or IEC standard, classifies and determines the level of protection provided by mechanical casings and electrical enclosures against dust, contact, and liquid. 

No, no hub or gateway is required because all BAZZ Smart Home products support a WiFi communication protocol. All BAZZ Smart Home product are controlled with BAZZ Smart Home Application through a WiFi network. No need for a Hub or gateway.

The BAZZ Smart Home Application is compatible with all BAZZ Smart Home products. Look for badge Works with BAZZ Smart Home.

You can control your BAZZ Smart Home products from anywhere in the world through BAZZ Smart Home Application.

No, you can't use Siri, but most of BAZZ  Smart Home products work with Amazon Alexa (Echo) and Google Assistant.

Normally 1 year; except for recessed fixtures its 3 years.

BAZZ’s warranty applies to manufacturing defects affecting its products which existed at the time of the purchase of the product, that are non-apparent, and are unknown to the buyer, for a period of X years depending on the product. This warranty applies to the product only and does not cover the installation of the product. The warranty does not apply to material, economic, and/or physical damages or losses caused by the product. This warranty will not apply to any damages and/or losses caused by an incorrect use, installation or maintenance of the product. The manufacturer is therefore not liable for damages to the product or material, economic and/or physical damages or losses caused by an incorrect use, installation or maintenance of the product. If the buyer considers that the product is affected by a defect, the buyer should return the product to the point of purchase or send an email to BAZZ Smart Home. Should the buyer decide to send an email, a description of the alleged problem should be included in the email and a proof of purchase as well as the picture clearly illustrating the alleged defect should be attached to the email. The buyer should also return the product to BAZZ at his/her own expense. After product inspection, if the warranty applies, BAZZ will repair or replace the product free of charge.

All products are FCC Part 15 compliant; a common testing standard for most electronic equipment. And all lighting products such as recessed fixtures, plug, switch and undercabinet are also compliant with ETL standards. Bulb and conversion kits are UL listed.

1.Compliant with ISO/IEC 27001:2013 = Information Security Management System (ISMS)
2. Compliant with ISO/IEC 27017 = Information security of cloud computing
3. Compliant with ISO/IEC 27018 = Data protection standards
4. Compliant with Europe GDPR = General Data Protection Regulations

For SKU: SLMR4RGBWWFW, SLDSK6RGBTNWWF & SLDSK6RGBTNWWFX4

A: This fixture is 12 watts which is the equivalent of a 50W halogen bulb with a brightness of 900 lumens.

For SKU: SLMR4RGBWWFW, SLDSK6RGBTNWWF & SLDSK6RGBTNWWFX4

A: The color temperature is tunable, which means you can adjust it through our app. The color temperature ranges from 2700K (soft white) to 4700K (cool white) and everything in between!

A: It is compatible with both Amazon Alexa and Google Home in addition to the free BAZZ App.

A: Only through Alexa or Google Home. The app does not support voice recognition.

A: You can access it remotely from anywhere in the world as long as you are connected to the internet.

A: It does require WiFi but does not require a hub.

A: Yes, multiple users are able to control it on different devices.

A: No, it can only be controlled using WiFi.

A: Yes, this light is Energy Star Certified.

A: Yes. This light is damp rated, meaning it is perfect for a shower.

A: Yes. It can be dimmed down to 10% using the BAZZ app.

A: Standard light switches are compatible however dimmers are not. You will need to dim using the BAZZ App.

A: The integrated LED is rated for 25,000 hours, so you can be confident it will work for years to come

A: There is a one-year manufacturer’s warranty against defect.

A: Yes this is a full kit. No additional products are required.

A: This fixture is ETL listed and Energy Star certified.

TV feature is among the ones they are having issues.  Nevertheless, for the moment, when it is fixed, it will still be limited to turning On/Off only.  So to change channels, adjust volume and other features, it will always be best to go through BAZZapp. It doesn't make the product faulty.  You can still use it through BAZZapp, and it works perfectly.

Il est possible d'installer l'application BAZZ Smart Home sur PC mais il fait passer par une machine virtuelle. 

D'abord, il faut télécharger l'appli BlueStacks qui est la machine virtuelle permettant de faire rouler les applications qui se retrouvent dans Google Play Store.

Ensuite on va dans Google Play Store pour télécharger notre application.

Et de là on peut accéder à notre compte BAZZ Smart Home (Log in access) et donc on peut contrôler nos appareils de là également.

Oui et j’ai un tutoriel que je vais joindre; ou vous pouvez aussi le mettre en ligne mais pas fait professionnellement;

Screenshot environ 25kb

Video record en mode SD: 7 secondes 50kb

Video record en mode HD: 7 secondes 850kb

Donc une minute en SD: 430kb

En mode HD: 7.3mb

Important de formatter la carte lorsqu'on l'insère pour la première fois.

Externe 128Gb, environ 30 jours d’enregistrement;

Externe 64gb, environ 14 jours d'enregistrement;

Mémoire interne 16gb, environ 3 jours d'enregistrement (WFCAMOUT)

Lorsque la carte est pleine, la programmation overwrite les fichiers les plus anciens par les nouveaux aussi par tranche de 5 minutes.

il n'y a pas d'importance de connecter une couleur ou une autre au fils noir ou blanc.  C'est du bas voltage au niveau de la lumière et caméra.

Nos systèmes ne sont pas compatibles avec systèmes de type HUB.