Return/Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you consider that the product is affected by a defect, before returning the product, please contact customer service by email at smartservice@bazz.ca. Please include in your email, a description of the alleged problem and a proof of purchased. If warranty applies, BAZZ will repair or replace the product free of charge.

BAZZ’s Smart Home warranty applies to manufacturing defects affecting its products which existed at the time of the purchase of the product, that are non-apparent, and are unknown to the buyer, for a period of 1 to 3 years depending on product or collection. This warranty applies to the product only and does not cover the installation of the product. The warranty does not apply to material, economic, and/or physical damages or losses caused by the product. This warranty will not apply to any damages and/or losses caused by an incorrect use, installation or maintenance of the product. The manufacturer is therefore not liable for damages to the product or material, economic and/or physical damages or losses caused by an incorrect use, installation or maintenance of the product.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at smartservice@bazz.ca.

You will need to return your defective product first for us to analyze it, if you are still in the 30 days period a return label will be provided to you. Once received and inspected, we will proceed with a replacement.

Shipping 

To return your product, first ask for an authorization # at smartservice@bazz.ca. You should mail your product to : Bazz, 2463 Rue Guénette, Ville St-Laurent QC H4R 2E9, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

* Free shipping does not apply to Alaska, Hawaii other specified locations in the United States of America. 

Depending on where you live, the time it may take for the exchanged product to reach you may vary.

Please note that orders shipped outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Note: Cross-border shipments are subject to opening and inspection by customs authorities. We may provide certain order, shipment, and product information, such as titles, to our international carriers. Such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.